<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 44 Topic: Diversity and Inclusion Ian Jordan has successfully driven initiatives that lead to a 50-50 gender split in leadership positions in Support. Here, he tells how he began by looking at the hiring pipeline.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

142: Diversity and Inclusion with Antonio King

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.