<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 39: Bonus - INBOUND 2020 Today I finally get the opportunity to share my session from INBOUND 2020 with you! Thanks to the awesome folks at HubSpot for producing this amazing virtual event. Also, I have a request for you.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

121: Freelancing in Support with Zeni Bandy

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.