<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 38 Topic: CSAT Denise Twum talks about how we might look at all the different aspects and influences on any CSAT measure, and how we might react to them.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

117: CSAT with Mo McKibbin

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.