<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 4 Chris Taylor joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more relaxed, longer chat. Chris is moving to a house with a fireside very soon, but for now, we content ourself with a conversation on the challenges of forecasting for scale-up.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

109: Panel: If I Knew Then, What I Know Now….

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.