<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 3 Josh Magsam joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more relaxed, longer chat. Josh is in the room next-door to a fireside, and this time we talk about the role of Support in the wider CX space.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

107: Panel: Metrics 2.0

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.