In this episode, our panel explore constantly rising customer expectations that are challenging companies to innovate fast to keep up, and discuss how organizations can maintain the momentum of transformation accelerated by COVID to ensure their positive results continue. Innovation is not just limited to technology but rather enabled by it.

Our speakers this week:

• Isabel Zisselsberger, Partner, Head of Financial Services Strategy and Operations, KPMG China
• Sam Ganga, Principle, National Consulting Industry Leader - Consumer & Retail, KPMG in the United States
• Patrick Maes, Director, Head of Customer, Sales, Marketing and Innovation Advisory, KPMG in Belgium