Today, during our episode of Customer First, we're going to be talking about orchestrating customer experiences and <a href='https://home.kpmg/xx/en/home/services/advisory/management-consulting/customer-first-insights/global-customer-experience-excellence-report-2021.html'>KPMG's Global Customer Experience Excellence report</a> for 2021. We'll be discussing what are the key trends from year's research and who are the companies leading the way in CX?
Our speakers this episode:
<ul><li>Julio Hernandez, Global Lead - Customer and Operations, KPMG</li>
<li>Jenny Roche, Partner, KPMG Australia</li>
<li>
Peter Liddell, Global Head of Operations, KPMG
</li>
</ul>

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