Welcome to the latest episode of Customer Driven with Chad McDaniel! In this podcast Chad is talking with Joseph Ansanelli, a Partner at Greylock and the CEO at Gladly, a company who is reinventing customer service to put people back at the heart of it. In this discussion Joseph shares insights on the challenges of creating a personalized customer experience, the future of PCE in CX and our need for action as CX Leaders.  In this episode, Chad and Joseph discuss: <ul> <li>The problem with tickets and case numbers in the CX experience</li> <li>The explosion of messaging app support and consumer expectation</li> <li>How JetBlue is effectively leveraging Gladly to improve the CX experience for their consumers</li> <li>How to battle the Amazon effect with customer service</li> <li>Current trends in CX and their long term viability</li> </ul>   Please be sure to rate and subscribe on <a href= "https://itunes.apple.com/us/podcast/customer-driven-with-chad-mcdaniel/id1439848457?mt=2">Apple Podcasts</a>, <a href= "https://www.stitcher.com/podcast/chad-mcdaniel/customer-driven-with-chad-mcdaniel">Stitcher</a> and <a href="https://open.spotify.com/show/0GWpONf1L2rp4O1J2AplVL?si=lnU8HLiUSsSxXEEpOQIBGQ">Spotify</a>!

Kicking Off 2019 with Execs in the Know

Customers on your mind?  Executive Chad McDaniel hosts this highly interactive show on everything related to customer success.  Chad and his guests discuss all things impacting today’s customer leaders, while sharing their own unique insights and experiences.  Chad is well known for leading Execs In The Know, one of the largest customer experience communities on the planet.  Connect on best practices across the industry with unfiltered, unplugged conversations with leaders learning from leaders. Customer Driven, every episode.