Jacqueline Welch '91 is a highly successful human resources professional and award-winning leader in diversity, equity and inclusion. Welch's leadership style concentrates on a company's moral obligation to the employees while focusing on the human in human resources, a field that has forever been impacted by COVID-19. Welch discusses how the pandemic has altered workplace environments and attitudes towards remote work, how she came to embrace a non-traditional human resources view, how a Syracuse co-op experience led her to become a human resources professional, and the lasting impression that Syracuse University African American studies associate professor Dr. Janis Mayes made on her during her time at Syracuse.