Nowadays, CS Teams communicate in a digital space. We want to engage with your customers in more creative ways and video seems to be working for Sales &amp; Marketing, so today we’ll take a quick look at Loom. https://www.loom.com/ <a href='https://www.loom.com/blog/use-cases-customer-success'>How to Leverage Video Messages in Customer Success</a> https://www.loom.com/blog/use-cases-customer-success<a href='http://bit.ly/390uVqc'>InSided blog</a> http://bit.ly/390uVqc 7 predictions to include in your Customer Success strategy for 2021 by Jo Johansson —————— Connect with <a href='https://bit.ly/2NDfOvy'>Isabel Ruiz</a>  https://bit.ly/2NDfOvy Join our <a href='https://www.linkedin.com/company/csmtoolbox/'>CSM Toolbox LinkedIn</a> page https://www.linkedin.com/company/csmtoolbox/ If you enjoy this micro podcast, please subscribe and leave a review.  You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement. <a rel="payment" href="https://www.buzzsprout.com/1708813/support">Support the show</a>

What's in your calendar? - CS Communities & Events | Ep. 02

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?