Christi McCarren, Vice President of Retail Health and Service Lines at MultiCare, talks about how retail health is expanding access for patients. We also explore the creation of MultiCare’s new retail chain, Indigo, and how it fits into their broader retail health service line.

How digital marketing influences the patient experience

Healthcare Crux Points Podcast: Surviving and Thriving in a Healthcare World Where the Consumer is in Control

The Healthcare industry is at the beginning of a large transformation as it transitions from thinking and communicating in a business-to-business mindset to a business-to-consumer mindset. Each Crux Points podcast episode examines the forces driving this transformation. The core of each episode is an interview with a healthcare executive, leader, analyst or other expert who shares their perspective around how providers and other organizations can survive and thrive in this new era of healthcare.