<a href="https://crmrocks.com/wp-content/uploads/2016/02/Therese.Reutersward.jpg"><img loading="lazy" decoding="async" class="alignright wp-image-352 size-medium" src="https://crmrocks.com/wp-content/uploads/2016/02/Therese.Reutersward-300x200.jpg" alt="Therese Reuterswärd" width="300" height="200" srcset="https://crmrocks.com/wp-content/uploads/2016/02/Therese.Reutersward-300x200.jpg 300w, https://crmrocks.com/wp-content/uploads/2016/02/Therese.Reutersward-768x512.jpg 768w, https://crmrocks.com/wp-content/uploads/2016/02/Therese.Reutersward-1024x683.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></a>Episode 38 where Markus Erlandsson talks to Therese Reuterswärd from Nespresso about e-commerce, digital marketing and how that relates to CRM. How to get started and whats important, Therese gets it all explained here.
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Links: 
<a href="https://www.forrester.com/" target="_blank">Forrester Research</a> &#8211; Full length reports on omnichannel, retail and customer experience (charges per download)
<a href="https://econsultancy.com/" target="_blank">Econsultancy </a>&#8211; a wide range of research, data, analysis, training, consulting, events and online resources.
<a href="http://internetworld.idg.se/2.1006/1.183870/therese+reutersw%C3%A4rd" target="_blank">Articles written by Therese for Internetworld</a> (Swedish)
<a href="http://www.trulytherese.se/" target="_blank">Therese&#8217;s blog</a> (Swedish)
<a href="https://www.crmug.com/" target="_blank">CRM UG</a>, and their first <a href="http://www.crmugcongress.com/" target="_blank">congress</a> in EuropeThe post <a href="https://crmrocks.com/2016/02/14/e-commerce-digital-marketing-and-crm-with-therese-reutersward/">E-commerce, digital marketing and CRM with Therese Reuterswärd</a> first appeared on <a href="https://crmrocks.com">CRM Rocks</a>.