This episode is brought to you by <a href= "d365ug.com">D365UG.</a> Sara Critchley joins Shawn Tabor to talk about customer service (after they finish talking about food). Why is customer service important? How has customer service in Dynamics 365 changed in recent years? Where should you start? The changing world of omnichannel. Why can't Flow Joe get any balsamic vinegar kettle crisps in Canada? Please join the conversation and tell us what you think. What have your best and worst customer service experiences been? Where do you start in a Dynamics 365 customer service deployment? Follow Sarah Critchley: Sarah on LinkedIn: <a href= "https://www.linkedin.com/in/sarahcritchley/">https://www.linkedin.com/in/sarahcritchley/</a> …and check out her blog at: <a href= "https://www.crmcat.co.uk/">https://www.crmcat.co.uk/</a> …and her YouTube channel at: <a href= "https://www.youtube.com/channel/UCQ_qeQBj6-nQtALIWRBbqCQ">https://www.youtube.com/channel/UCQ_qeQBj6-nQtALIWRBbqCQ</a>

Application Lifecycle Management (ALM) in Dynamics 365 F&O

CRM Audio is a network of podcasts about Dynamics 365, Dynamics CRM, personal productivity, and Power BI hosted by Microsoft Business Solutions MVP's Joel Lindstrom, George Doubinski, Shawn Tabor, Mark Smith, and Scott Sewell and productivity expert Matthew C. Anderson. We are the original CRM MVP Podcast.  Podcasts in the feed:

CRM Audio - a roundtable discussion of all things CRM, including what's new, best practices, and answers to your CRM questions and Power BI.

Power BI and More - Microsoft Business Solutions MVP Scott Sewell teaches you how to learn Power BI and effectively use it with Dynamics 365.

Prodcast - All about personal productivity. We get deep into productivity and cut through the hype around productivity tools, and tell you what's not productive.