In the fourth episode of Wegwijs na Invaren, Roel Mehlkopf (Cardano) and Marc Heemskerk (Mercer) speak with Jeroen Steenvoorden, the Dutch national pension ombudsman, about what he is seeing in practice and what challenges participants face. Together they discuss common topics and patterns in complaints and the balance between the letter and the intent of pension schemes. They also look ahead to what the new pension system may mean for the pension ombudsman and for the practice of pensi...