Chris Waugh, Chief Innovation Officer at Sutter Health, and Suz sat down to discuss how service design can radically and rapidly change the ways healthcare is delivered, making it more personalized and a better experience for patients.

Interested in learning more about journey mapping and designing innovative experiences? Learn more about our Human-Centered Service Design course: https://ideo.to/service-design

Office Hours: IDEO U Co-Founders Share Tips for Getting Creative at Work

IDEO’s Creative Confidence Podcast shares candid conversations with creative leaders, changemakers, and innovators navigating today’s most pressing challenges. Through real-world stories and insights, we explore how to lead with creativity, build resilient teams, and drive innovation. Grounded in IDEO’s 40 years of expertise in design thinking and innovation, each episode offers inspiration and practical tools for audacious leaders at every stage of their careers. Hosted by Mina Seetharaman, Head of New Ventures at IDEO, the podcast brings a human-centered lens to the complexities of making more courageous futures. Discover more at IDEOU.com. Hosted on Acast. See acast.com/privacy for more information.