Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question.  Lee talks about the struggle of the balance of having enough staff to deliver an amazing experience and being mindful of staying in your budget.  Too often, and organization needs more people because they don't have the right people on staff.  You can now order Lee's new book, <a href= "http://amzn.to/2eCt9OO">Career Magic</a>. <a href= "http://amzn.to/2eCt9OO">CLICK HERE</a> to get your copy from Amazon.

The Value of Unannounced Visits

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.