Crazy Product Asia
Crazy Product Asia
Kit Neoh
Building Empathy in Fintech Products with Stashaway's Head of Product Zenan Liu
50 minutes Posted Jun 1, 2020 at 12:22 am.
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Empathy is a super power skill that most of us may skip over it and it's likely the most important why? When building products for our customers, if you do not have empathy for them, how would you understand what their pain points are? How can you feel it? If you can't it's almost impossible to build the product as there's no soul poured into it. Fintech is an industry guilty of it as we are constantly chasing revenue therefore, speed becomes an important factor, sacrificing the discipline of understanding the customers. In this podcast, Zenan Head of Product and Experience at Stashaway discuss empathy with me, why it's more important than ever.  - If you have any product questions tweet us @productasia 

- Connect with Zenan on Linkedin

- Connect with Kit on Linkedin
- Check out Stashaway.com
- Check out Resilient Management Book