Ann Zeichner transitioned from writing for a tech magazine in the 1980s to blazing the trail for woman in tech sales. Her focus early in her life, her mentors, and goal setting led Zeichner to a career running her own company and then as a venture capitalist. Zeichner shares with Sudhir Ispahani her "kindness" style of leadership that features direct and authentic communications. Listening to people is a key leadership tool that leads to higher performance, she says.