On this episode of the Cost 2 Boss podcast, Mike and Loren discuss customer retention. Retaining customers is important as acquiring new ones can be expensive. They explore strategies such as excellent customer service and personalizing the experience. Building long-term relationships can increase customer lifetime value and lead to higher profits. Loren and Mike also share some of their own worst customer experiences. Tune in for valuable tips on keeping customers happy and increasing their lifetime value. Show Links FB - <a href="https://www.facebook.com/Cost2boss" target="_blank" rel="noreferrer noopener">@Cost2Boss</a>

Rebel Entrepreneur: Christina Sherrod's Telehealth Innovation Story

Cost 2 Boss is real life revelations concerning the journey of entrepreneurship and leadership from the start of one’s venture to success; and all the glorious and gory parts in between. Listen and get equipped with the uncut knowledge that will motivate you to roll up your sleeves and pay the cost to be the boss; as well as empower you to choose a different path without suffering some of the toughest, unforeseen lessons..We will explore real situations that we, and other business owners and leaders, have suffered through in hopes that you might be able to recognize and maybe even avoid them on your path to success.