Show notes
In this episode of Conversations About Conversations, I share my four-step process for generating successful outcomes when you’re talking with someone who is emotional.
Listen to the episode to learn how I do it. I give a detailed example of how I talked my client “off the ledge” when his candidate lost the presidential election. (To be clear, he was not literally on a ledge. He was using the term figuratively.)
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Read Conversations: How to Manage Your Business Relationships One Conversation at a Time
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Conversations About Conversations – Episode 151
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