The content potential of chabots is enormous, with so many opportunities beyond customer service. We chat to Daniel Gray about designing an <a href='https://www.thirdsector.co.uk/third-sector-awards-2018-fundraising-campaign-wateraid-untapped/fundraising/article/1492721'>award-winning</a> chatbot for <a href='https://www.wateraid.org/uk/stories/you-asked-tombohuaun'>WaterAid</a> that enabled supporters to talk to Sellu from Sierra Leone. We also pick up with Anna Singer, Digital Strategy Lead at <a href='https://www.citizensadvice.org.uk/'>Citizens Advice</a>, to talk about how chatbots could help support their advice services.  https://thebotplatform.com/case-study/wateraid/ https://www.thirdsector.co.uk/wateraid-chatbot-connects-supporters-communities/digital/article/1456079

S1 Episode 6 - Improving your content with peer-to-peer crits

Want to make your digital content stand out? Want to reach a bigger audience and really engage your users? Content design is the answer. Combining content strategy, UX, user research and copywriting, find out how content design can help you meet your users' needs. Vanessa Barlow, content designer and strategist, chats to content and marketing experts about everything from using data to make better content decisions to improving usability and SEO with the right words for your audience.&nbsp;