J.D. shares how a routine Chick-fil-A run turned into a lesson on content creation. From broken app searches to hidden RSS feeds, many online creatives are dropping the ball on user experience. Here is why adopting a frictionless, customer-first approach is the secret to expanding your audience's reach. Show notes and transcript are at <a href="https://www.jdsutter.me/2026/06/content-creation-lessons-from-chick-fil-a.html" target="_blank" rel="noreferrer noopener">jdsutter.me/ccm20</a> Send your feedback to show@jdsutter.me

In each episode, new media consultant J.D. Sutter will dive into one single topic regarding podcasting, blogging, new media, and online content creation. Drawing on his over two decades of content creation experience as a voiceover artist, writer, podcaster, and audio producer, he'll share tips and tidbits to help and inspire you in your efforts. It could be an article he's read, a piece of gear he's recently acquired, or just anything that's on his mind at the time, but each episode will be about 10 minutes; quick and to the point.