Most managers focus on managing those who report to them, Amas and Bob have a great conversation about managing up and across.  You enjoy the following: <ul> <li>Why managing your manager is important</li> <li>When relationships at work really matter</li> <li>How do you handle the micromanager</li> </ul> Learn more about Bob, Amas and the show at <a href= "http://www.contactcentershow.tv">www.contactcenter.tv</a>

Leadership Series - Coaching

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss