Amas and Bob continue the Leadership series and discuss the following: <ul> <li>Is it leadership vs. management or leadership and management?</li> <li>Failure serves a purpose </li> <li>Become an aggressive listener</li> </ul> And much more... To learn more about Amas and Bob, check out www.contactcenter.tv

Bob's Story of Hope and Action

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Your contact center mentors - Amas Tenumah & Bob Furniss