Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about... <ul> <li>Glenn's story about his experience in the Contact Center</li> <li>Why is strategy so important in an organization</li> <li>How we tend to have a 'shoot first' approach to what is really a communications business</li> </ul> And much more... Learn more about our guest Glenn Stoffel: <a href="https://www.linkedin.com/in/glen-stoffel/">Glen Stoffel | LinkedIn</a>

In Defense of the Training Department

This is the public square for all things contact center. This is where the world's best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss