Christine’s guest in this episode is Michael Gates, an experienced negotiation and cross-cultural communication facilitator and trainer, who has provided cross-cultural training in over 40 countries to corporations such as Nokia, Microsoft and Bytedance (TikTok). Skilled in teaching, writing and facilitating intercultural and negotiation training, Michael, a former radio producer, is also the mind behind the world's first online cross-cultural assessment and training database. Based in Finland, Michael divides his time between teaching at Said Business School, Oxford and delivering training across the globe. Christine and Michael talk about approaching communication in a cross-cultural setting, the nature and nurture of cross-cultural communication, and the changing nature of connection.
CHRISTINE AND MICHAEL REVEAL:
- Finnish telepathy!
- The power of thought and pause.
- The advantage of understanding culture and meeting your audience halfway.
- The connection between adaptation and trust.
- The Queen's changing English!
- The seduction techniques of Tony Blair.
- How a full stop can be considered aggressive to some.
BEST MOMENTS
- “The first stage in any cultural intervention is to understand your own culture.”-Michael
- "Silence speaks a thousand words." - Christine
- "Turn taking in Finland and Japan is not the way it is in Western Europe or the US. When you analyse Americans speaking, there's a lot of interruptive speech. Silence can mean different things." -Michael
- "Elon Musk takes at least 30 seconds to respond. You could almost hear his mind thinking." - Michael
- "What we also need in pause is time to assimilate what's been said. I have two episodes on this about pause and turn-taking, which go into more detail on what you've just said." - Christine
- “I would argue that in communication if you come at least halfway towards the other person's style, you’ve probably got a better chance of getting them to understand and persuading them.”-Michael
- “If you heard the late Queen talking shortly before she died compared to how she was in the early 1950s, it’s a very different pronunciation and accent.”-Michael
- "Harry uses a mix of Estuary English and Californian, which Tony Blair, which is often associated with the lower classes." - Michael
GUEST RESOURCES
https://www.linkedin.com/in/michaelgatescrossculture/
CONTACT METHOD
Email: [email protected]
Instagram: connected_communication
Website : www.languagecouragecoaching.com
Training: www.phenomenalpresenters.com
DISCOUNT CODE: Welcome50
ABOUT THE PODCAST
Cultivate confident English-speaking skills with Connected Communication, the podcast series for anyone communicating in English as a global lingua franca. Join host Christine and expert guests as they explore effective cross-cultural communication, vocal mastery, and the intriguing interplay between communication and the brain. Transform your career with unique tricks and techniques. New episodes, challenges and quests every Tuesday. Listen on any device, and rate and review if you enjoy it. Communicate to connect today!
ABOUT THE HOST
Christine Mullaney is a TEDx speaker, certified brain-based conversations and English neurolanguage® coach, cross-cultural trainer, and the founder of Language Courage Coaching, offering services in Neurocultural Communication, Public Speaking & Presentation, English Pronunciation and Career Development Coaching.
Her content blends over 25 years of training and practice in speech & drama, English
teaching, public speaking, and customer service with her new-found love, neuroscience. It is designed to pump your dopamine, unblock fear and shatter shame, while nurturing natural confidence, courageous beliefs and new behaviours.
This show was brought to you by Progressive Media