<p>Support-Driven Growth is a business approach aimed at shifting the customer support channel from cost center to critical revenue driver, which makes sense, since support staff are in direct contact with customers, all day, every day. Mo McKibbon leads SDG at Helpscout.</p>
<p>Sponsored by <a href="https://freshbooks.com/companyofone">Freshbooks</a>.</p>

The magic of fostering business relationships

Company of One explores what happens when businesses challenge the idea that bigger is always better. The show explores a conversation around what happens if growth isn’t the byproduct of success. It's based on the book, Company of One (forthcoming from Houghton Mifflin Harcourt on January 15, 2019). The host, Paul Jarvis, is a writer whose work has appeared in Fast Company, WIRED, USA Today and more. He’s taught over 13,000 students through online courses and has worked with companies like Microsoft, Mercedes-Benz and Marie Forleo in design and online business consulting. The first season is 10 episodes and includes conversations with Laura Roeder, Jason Fried, Danielle LaPorte, Dan Provost, and Spencer Fry.