As marketplace influencers, we tend to value select attributes over others. Rather than embrace diversity, we assume assertiveness and poise are chief indicators of successful leadership.
However, as Abigail Martinez, Captain with the Kansas City Police Department discusses in this episode, one of the most effective traits of a leader is empathy. Especially in a crisis, respecting people from all walks of life and settling them in turmoil can make a difference when solving problems and building community.
Per Abigail’s experience, not only can you hold people accountable with respect but bridge the divide with empathy. If you want to make solid first impressions and break down stereotypes, consider how you can integrate empathy into your surroundings.
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