Whether you’re a supervisor, middle manager, or entry-level employee, clear expectations are crucial to establishing a healthy work culture. From the timing of communication to the medians used, creating clarity is often easier said than done. Perhaps you’ve been in situations where expectations seemed clear at first but became more nuanced over time.

As Jody and I discuss in this episode, the transaction of expectation not only requires an understanding of the audience but also setting and protocol. If you want to improve your delivery, start with the structure and go from there.