<p>Our customers want us to culture employees so they can experience great customer service. The reason customers bring a price so much because in the absence of a great service experience it&apos;s what they feel they only have left to grab a hold of you feeling it had a great experience.</p>

2 Step Question Helps Build Great Customer Service!

Welcome to The Coaching School—the podcast where leadership development is taught like a cooking school.We've reimagined our long-running Coaching Conversations podcast into a practical, engaging learning experience designed to help leaders become exceptional coaches.At The Coaching School, we believe coaching isn't a personality trait—it's a skill that can be learned, practiced, and mastered.Every episode gives you another ingredient, another recipe, or another secret sauce you can immediately use to develop your people.Our Coaching Ingredients are the different types of coaching every leader should know—from one-on-one coaching and group coaching to peer coaching, observational coaching, career coaching, self-coaching, and AI-assisted coaching.Our Coaching Recipes combine those ingredients into proven, step-by-step approaches for real workplace challenges. Whether you're coaching accountability, motivation, communication, teamwork, difficult attitudes, performance improvement, emotional intelligence, or career development, we'll show you exactly how to structure the conversation.Then we share the Secret Sauces—the small coaching techniques that create extraordinary results. You'll discover powerful questions, accountability strategies, learning projects, recognition techniques, feedback models, motivational approaches, and practical coaching habits that transform ordinary conversations into meaningful moments of growth.Every episode is designed to be practical, actionable, and easy to apply. Our goal is simple: help leaders feel more confident coaching their employees while helping employees feel great about getting better.Whether you're a new supervisor, an experienced executive, an HR professional, a coach, or someone passionate about developing people, The Coaching School will provide you with the tools, frameworks, and confidence to coach more effectively.So grab your notebook, pull up a chair in our coaching kitchen, and let's start cooking up stronger leaders, stronger teams, and stronger workplace cultures.The Coaching School—where great leaders learn the recipes that help people grow.