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This according to SuperOffice.com: We live in a customer-centric world. Business leaders, such as the CEO of Amazon, Jeff Bezos realized it early enough to define his business ethics as “customer obsession” and turned his company into a global symbol of success.Even though customer focus has been there for a while, Bezos seems to be its most devoted advocate, explaining: “All the success that we currently have is due to the fact that we put customers first.”The positive or negative word-of-mouth has the power to make or break any business.Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAProgress Coaching has been helping organizations leverage the power of coaching for over 25 years by positioning managers to become conversational leaders. We offer a number of training reinforcement courses, in addition to one-on-one and group coaching, to provide unique support options tailored to YOUR company’s needs.It doesn’t end there! Our Coaching Enthusiast Community offers a platform for managers, training leaders, and HR professionals to swap stories, access live events, exclusive content, and more!Visit progresscoachingleader.com or email [email protected] for more information.