In this episode, Jeff talks 'all things Customer' with Shep Hyken, Customer Service and CX Expert . Shep is a New York Times and Wall Street Journal Best-Selling Author. Shep's passion for the customer has lead to an extremely successful career including multiple books and in-demand speaking engagements.Shepard Presentations, LLC was started in August 1983. As a customer service speaker and author, Shep Hyken helps companies build loyal relationships with their customers and employees.Key take-aways from this discussion include:Shep's six-step process for defining the clientThe problem with technology is not the technologyThe role of AI and the customerThe best personality/mentality for customer service and sales folksThe three parts to being a great sales personThe best way to cut down on customer churn"Great service is mistakes handled well" - Shep HykenConnect with Shep on LinkedIn https://www.linkedin.com/in/shephyken/Connect with Jeff on LinkedIn https://www.linkedin.com/in/jeffpedowitz/Learn more about The Pedowitz Group https://www.pedowitzgroup.com/Download a free chapter of Jeff's book 'F the Funnel' https://jeffpedowitz.com/Learn more about your ad choices. Visit megaphone.fm/adchoices