This was one of the more rare conversations where you talk to a person and find out that you align with their beliefs and their values more and more as the conversations goes forward.  In this episode Frank speaks with nobelbiz President Steve Bederman about the industry processes as a whole and NOT the state of technology.  It is more a conversation about his core beliefs that impact everything at nobelbiz from "how their product is sold" to "how it is partnering with companies" all the way to "how they are supporting clients as partners".  I think this is an enjoyable episode to listen to if you are looking for new way to understand how you as a contact center manager should be sold to.