The Big Themes:
• Vendors did a great job: But played to type.
• Work From Home/Work From Anywhere culture: Omicron delaying return to the office again. Employment market and stock market point at even more.
• Workplace culture evolves: The ‘Screen-ish generation’ (Millennials) doesn’t see f2f as the ideal. The ‘Screen Generation’ (GenZ) lives on screens/games/async comm.
• Reminiscent of RPA market: Start with workflow, BPM, doc management. Add scripting and interfaces and templates. Voila! Huge multiples.

The Big Quotes:
“I want my electricity to come from a socket in the wall. And so it's changing the way we operate.”

“We'll all have a Hollywood Squares box like you and I are in.”

“Why are we making office workers – who are in theory the force multipliers of the company, the analysts, the managers, the thinkers, the changers.”

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