From time to time, we occasionally have the occurrence when someone in our care passes on. This event is a big deal and should likewise be treated as such as it is an opportunity for an organization to demonstrate that this person was indeed that, a person, not just a customer, and deserves our fullest respect. Today discusses some key aspects to this processes as well as some ideas/examples on how some facilities can take the moment to truly honor the respectful passing of those in their charge.