The healthcare profession is not the right place for everyone. It takes a special sort of person to not only succeed but to thrive in this lifework. That being the case, we inevitably have some co-workers who should perhaps choose a new career (not that they will likely thrive there either). These “trolls” and “BMGs” have a profoundly negative impact on an organization, especially given their usually small numbers, and they MUST be made to answer, “why stay”. Listen in for help in dealing with these strains on our efforts!