In another great episode to help you find clarity in an otherwise murky world, Nick Petros and I interview our friend from "Down Under," Kirk Penn.  Kirk is the founder of Service Management Specialists.  Some of the key points we discussed:

• Consultants often solve issues in the first few days of consultation, but it takes much longer for the business owner to understand their company
• It takes time for clients to understand themselves and "own the solution"
• Consistent updates showing progress are often better than simply pointing out the problems and offering easy solutions
• "Progress, not Perfection!"  Denzel Washington

Learn more about Kirk at - servicemanagementspecialists.com