Members of San Francisco's Street Crisis Response Team show up to situations when someone is experiencing a mental health or substance-related crisis, as an alternative to police response, which can escalate such situations. Dr. Angelica Almeida with the Department of Public Health, Chief Simon Pang from the fire department, clinician Shari Lachin and peer counselor Miguel Levya talk about how the team engages with people in distress and why the work is so important to them even if there sometimes aren’t enough resources to meet the need.