People who provide services to homeless individuals and families have become essential workers during the pandemic, often doing their jobs in person rather than from home. While they have been considered health workers and thus eligible for a vaccine, some have struggled to get them, even being turned away from the city’s vaccination site at Moscone Center. Mary Kate Bacalao, director of external affairs and policy at Compass Family Services and co-chair of the Homeless Emergency Service Providers Association, talks about how workers in the sector have experienced the process of figuring out their eligibility for a vaccine and receiving one.