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Scaling AI: What Trace3, WWT, and Presidio Know That You Don't
32 minutes Posted Sep 3, 2026 at 1:48 pm.
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Across Cisco's partner ecosystem, AI adoption isn't new — it's already happening at scale. So how do partners turn that momentum into trusted, real-world outcomes for their customers? 
In this episode of Scaling AI in the Enterprise, we bring together an all-star partner panel featuring Trace3, Worldwide Technology (WWT), and Presidio to tackle the real challenges of scaling AI: the shift from dashboards to semantic layers, the discipline of clean data and governance, the balance between automation and human judgment, and why adoption is as much about culture and trust as it is about technology.  
Host: Emma Carpenter, SVP Recurring Revenue Acceleration, Cisco Customer Experience   
Guests:  
Josh Lindstrom, Sr. Director, Data and Analytics, Trace3  
Surbhi Kaul, VP CX Product Management, Cisco Customer Experience    
Kevin Corace, SVP Software and Services Lifecycle, Presidio   
Laura Kuehner, VP Customer Experience, WWT   
Learn more about Cisco Customer Experience; read our blogs and visit Cisco.com.