95% of enterprise IT leaders plan to launch agentic AI projects — but 69% aren't ready. So, what's standing in the way? In this episode of Scaling AI in the Enterprise, we bring together an expert panel to tackle the real engineering and organizational challenges of AI deployments: the probabilistic nature of AI agents, the limits of traditional testing, and why "making your prompt stronger" is not a strategy. Host: Eric Knipp, SVP and GM, Cisco Customer Experience (CX) Americas Guests:  Bhaskar Jayakrishnan, SVP of Engineering, Cisco Customer Experience (CX) Dr. Lydia Chilton, Associate Professor of Computer Science, Columbia University Sam Charrington, Host of the TWIML AI Podcast Srini Namineni, SVP and Chief Automation Officer, Cisco Learn more about Cisco Customer Experience: read our blogs and visit Cisco.com