Welcome to Chatter with BNC, Business North Carolina's weekly podcast, serving up interviews with some of the Tar Heel State's most interesting people.

In this episode, Ben Kinney speaks with Jim Hansen, Regional President and Southeast Territory Executive for PNC Financial Services Group, about his 25-year career journey in banking — from starting at a small North Carolina bank called Centura, through mergers and moves, to helping bring the PNC brand to life across the state. Jim discusses PNC's ambitious plan to add 50 new branches across North Carolina over the next four years, why physical branches still matter in a digital world, and how the company is embracing AI through an internal agentic AI hackathon open to all 55,000 employees. The two longtime friends also bond over their shared love of NC State, classic rock radio, and the Acquired podcast.