Phil is joined by IT leader Jesse Gold to discuss how to tell people what to expect during change.

People evaluate how well things are going during change based on their expectations. Setting realistic expectations is critical to the success of a change project. If they aren’t clear, people will make assumptions based on their past experiences or current knowledge and will become disappointed if they aren’t met.

So, how do you set people’s expectations, including how they will be impacted, what are required readiness activities and timelines they need to accommodate to enable them to fulfill their roles?

Jesse can be reached at:

Email: [email protected]

LinkedIn: https://www.linkedin.com/in/jesseasgold/ 

Website: https://www.jessegold.ca