It's easy for a conversation about insurance to go off the rails. 

There aren't many opportunities to talk about it and even fewer people who understand it. 

That's why it's all too common to find yourself on the wrong end of an insurance therapy session with a new client.

It's in that exact moment you need to take control of the conversation and let them know who's in charge. 

Niki Henley, Owner of Extra Mile Insurance Solutions, talks about how quickly she sets ground rules and commands respect.