This episode featured Sam, a Team Lead in a financial technology call center.

Like the last episode, we pulled a tarot card. Per the card, we spoke on possibilities.

We also spoke on some customer service nightmares, empathy, the backend of call center calls and customer service misconceptions.

Hopefully, this episode finds you at a time where it can make a difference in your dealings with retailer workers, or service industry professionals. If you work in any of those industries, my hat’s off to you. I hope you get some respite this holiday season and are taking care of yourself.