In this episode of CC&B, host Chris Weatherill chats with Matt Gleeson, VP at Oracle Energy and Water. They discuss the success of the Customer Edge event in San Diego, which has grown from 20 customers to over 500 attendees. They highlight the importance of customers sharing their experiences and how software can transform businesses. Tune in for an insightful conversation about the future of Oracle and industry trends.Here are the top three takeaways from this episode:1️⃣ Customer-Centricity at its Best: One of the highlights of the discussion was the power of customers talking to customers. Matt emphasized how valuable it is for customers to share their experiences and how they are leveraging software to their advantage. But it doesn't stop there! What truly matters is how these advancements in technology are transforming businesses and tackling the headwinds faced by the industry. It's all about learning from each other and staying ahead of the game.2️⃣ Navigating the COVID-19 Impact: Matt and Chris delved into the significant changes brought about by the pandemic. Workforce engagement took center stage as organizations faced the challenges of an aging workforce even before 2020. However, COVID-19 accelerated the need for innovative solutions and strategies to adapt to the new normal. They explored how the industry has responded and how it has evolved over the past few years.3️⃣ Streamlining Business Structure: They also discussed the recent changes within the energy sector and how Oracle Energy and Water has restructured its business. Matt shared how they have worked towards simplifying the process for utilities and new entrants, ensuring a seamless experience. While it's not easy to have one person tell the entire story of a vast portfolio, they are making progress by improving communication channels and leveraging the expertise of their team.Timestamps[[[[[[[[KeywordsCC&B, Oracle, Matt Gleeson, environmental, climate change, renewables, water conservation, energy transition