Church has spent two millennia finding ways to motivate, engage and empower people. Scott Gould, the author of "The Shape of Engagement", shares with us his definitions of what engagement means and tells an absolutely fascinating story of how church designs his ways to build an ultimate engagement.

Important links

The Shape of Engagement: The Art of Building Enduring Connections with Your Customers, Employees and Communities by Scott Gould

Human Sigma: Managing the Employee-Customer Encounter by John H. Fleming , Jim Asplund

Influence: Science and Practice by Robert B. Cialdini

The Experience Economy by B. Joseph Pine II, James H. Gilmore

Gung Ho! Turn On the People in Any Organization by Ken Blanchard

Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink

Enterprise Engagement: The Textbook: A Roadmap to Achieving Organizational Results Through People by Bruce Bolger and Richard Kern