In this week’s episode, Jared and Chris explore the difference between creatingprocedures people follow and building systems people believe in. They explore NewZealand’s coffee culture, why team buy-in matters instead of just compliance, and whathappens when employees are asked to adopt systems they didn’t help create. Along theway, they discuss how strong teams embrace challenges during change — and whyrespected long-term employees often become the key stewards of lasting systemimprove...