Leaders and managers need the experience and ability to run a successful care business. This means understanding CQC standards; creating performance goals and clear lines of accountability; being proactive, and making use of the whole team. 

How do leaders build a strong team?

Today I am joined by Lisa Di-Fonzo, Quality Improvement Coordinator for Care, and talk about the Leadership Qualities Framework and how these principles can make a huge impact to the health and social care sector.