Call Center Confidential
Call Center Confidential
Trey_Briggs
The Significant Differences Between Scoring and Training
23 minutes Posted Jan 23, 2026 at 5:00 pm.
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Show notes
In this thought-provoking episode, top industry trainer and QA expert Trey Briggs breaks down how scoring without training is a recipe for failure, and how training, not scoring, is the only road to success. Trey offers industry-leading solutions based on a unique level of experience, knowledge, and expertise. Check it out!